Refund policy

Returns and Exchanges

Every item in our store is embroidered individually after you place your order.

We do not keep products in stock, so delivery takes a little time. In return, your item is made especially for you after your order is placed.

For this reason, we cannot accept returns or exchanges for reasons attributable to the customer.

Please read the following information before placing your order.

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■ Returns and Exchanges for Customer Convenience → Not Accepted
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Because our products are made to order, we cannot accept returns, exchanges, or refunds in the following circumstances:

  • The item does not fit.

  • The item differs from what you expected.

  • You ordered the wrong item, size, or quantity.

  • You no longer need or want the item.

A size chart is available on each product page. Please check it before placing your order.

If you are unsure about sizing, contact us before ordering and we will be happy to help. There are often more options available before an order is placed than after it has been confirmed.

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■ Defective, Damaged, or Incorrect Items → We Will Take Care of It
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If an item arrives defective, damaged, or incorrect, it is our responsibility. We will provide a replacement or refund at our expense.

You will not be responsible for shipping or any other related costs.

Eligible Cases

This policy applies if the item was in any of the following conditions when delivered:

  • It was stained, damaged, frayed, had loose or skipped stitches, or had another defect.

  • The product, size, or quantity delivered differed from your order.

  • The item was lost during delivery.

The 30-day period is the deadline for contacting us. It is not a 30-day warranty.

This policy covers defects that were present when the item was delivered. It does not cover changes resulting from wearing, washing, or otherwise using the item after delivery.

How to Contact Us

Contact us within 30 days of receiving your item and include:

  • Your order number

  • Photographs clearly showing the issue

Contact: contact@giftarigato.com

In most cases, you will not need to return the item. We will review the photographs and provide either:

  • A replacement item, which we will produce and ship to you; or

  • A refund

Please let us know which option you prefer.

Contact us as soon as you notice an issue. The sooner you contact us, the more we may be able to do to help.

Items Lost During Delivery

If your item is lost in transit, contact us within 30 days of the estimated delivery date. We will make and send you a replacement.

This section does not restrict any statutory rights you may have after the periods stated above have elapsed, including rights relating to non-conformity with the contract.

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■ What Is Not Considered a Defect
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Natural Variations in Embroidery

Each item is embroidered individually. Slight variations may occur in the way the threads overlap, the texture, and the overall finish. These natural variations are not considered defects.

Differences Between Screen and Actual Colours

The appearance of colours may vary between the product shown on your screen and the actual item, depending on the settings of your monitor, smartphone, or other device.

Minor Variations in Measurements

Due to the manufacturing process, the actual product measurements may vary slightly from the dimensions shown in the size chart.

Changes Caused by Use

Fading, shrinkage, pilling, stretching, and abrasion caused by wearing or washing the item are not considered defects.

Damage Caused by Improper Care or Handling

This policy does not cover damage caused by:

  • Washing or drying the item contrary to its care instructions

  • Using a tumble dryer, bleach, or a high-temperature iron

  • Snagging, tearing, or other damage caused while the item is in your possession

Care instructions are provided on each product page.

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■ Incorrect Address or Failure to Receive the Package
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The product will be returned to the manufacturing facility in the following circumstances:

  • The delivery company cannot deliver the package because the address provided is incorrect or incomplete.

  • The package is not collected or received within the carrier’s holding period due to an extended absence or another reason.

  • The recipient refuses delivery.

We may be able to resend the product; however, you will be responsible for the additional shipping costs.

Returned products will be disposed of after a specified holding period.

Please check your delivery address once more before placing your order.

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■ Changes to or Cancellation of an Order
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We may be able to accept changes or cancellations only before production begins.

Contact us at the email address above as soon as possible after placing your order.

Once production has started, changes and cancellations cannot be accepted.

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■ Refunds
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Refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on the policies and processing times of your payment provider or card issuer.