Privacy policy

MULPOTENOWA - Stitch Stories (“we,” “us,” or “our store”) establishes this Privacy Policy regarding the handling of customers’ personal information through the online store MULPOTENOWA - Stitch Stories (https://mulpotenowa.com).

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  1. Personal Information We Collect
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We collect the following information:

Information You Provide When Placing an Order or Making an Enquiry

  • Name

  • Email address

  • Shipping address and telephone number

  • Order details, including products, sizes, and quantities

  • Details of your enquiry

Payment Information

  • Information required to process your payment

Credit card numbers are processed by our payment service providers. We do not directly store your complete credit card number.

Information Collected Automatically When You Use Our Website

  • IP address

  • Browser type, language, operating system, and similar technical information

  • Pages viewed, time spent on the website, and referring website

  • Cookies and identifiers generated using cookies or similar technologies

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2. Purposes for Which We Use Personal Information
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We use the personal information we collect for the following purposes:

  1. To manufacture and ship products and perform related operations

  2. To confirm order details and provide shipping updates

  3. To respond to enquiries and handle returns and exchanges

  4. To process payments and billing

  5. To analyse how our website is used and improve our services

  6. To send information about new products, promotions, and similar updates where the customer has given consent

  7. To comply with applicable laws and prevent fraudulent or unauthorised use

We will not use personal information beyond the scope of the purposes stated above.

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3. Management and Security of Personal Information
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We implement necessary and appropriate security measures—including restricting access permissions and encrypting communications—to prevent the unauthorised disclosure, loss, or damage of personal information.

We also exercise necessary and appropriate supervision over service providers that process personal information on our behalf.

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4. Retention Period
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We retain personal information for as long as necessary to fulfil the purposes for which it was collected and for any period required by applicable laws.

Once the applicable retention period has expired, we will delete or securely dispose of the information without undue delay.

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5. Disclosure to Third Parties
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We will not provide personal data to third parties without the customer’s prior consent, except in the following circumstances:

  1. When required or permitted by law

  2. When necessary to protect a person’s life, physical safety, or property and it is difficult to obtain the customer’s consent

  3. When cooperation with a national or local government authority is necessary for the performance of duties prescribed by law, and obtaining consent could interfere with the performance of those duties

  4. When we outsource part of our operations within the scope necessary to fulfil the purposes described above, as set out in Section 6

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6. Outsourcing and Use of External Services
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To the extent necessary to fulfil the purposes described above, we outsource certain operations to and use services provided by the following companies.

Each of these companies is located outside Japan.

  1. Store Operation, Order Management, and Payment Infrastructure

Service provider: Shopify
Country: Canada
Information provided: Name, email address, shipping address, telephone number, and order details
Purpose: Store operation, order management, and payment processing

  1. Product Manufacturing and Shipping

Service provider: Printful, Inc.
Country: United States
Information provided: Name, shipping address, telephone number, and order details
Purpose: Product manufacturing and delivery

Although the products themselves are manufactured by a partner facility in Japan and shipped domestically from within Japan, order information is managed by Printful, Inc., a company incorporated in the United States.

For product manufacturing and delivery purposes, Printful may provide the necessary delivery information to its manufacturing partners and shipping carriers in various countries.

  1. Website Usage Analytics

Service provider: Google LLC
Country: United States
Information provided: IP address, browsing history, and identifiers generated through cookies and similar technologies
Purpose: Statistical analysis of website usage through Google Analytics

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7. Provision of Personal Data to Third Parties Outside Japan
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As described in Section 6, we entrust the processing of personal data to service providers located outside Japan.

The circumstances of each recipient are as follows:

United States (Printful, Inc. and Google LLC) / Singapore and Canada (Shopify)

These countries are not recognised under Japanese law as providing a personal information protection system equivalent to that of Japan.

Before entrusting these companies with the processing of personal data, we confirm that they have established systems that continuously implement measures equivalent to those required of businesses handling personal information under Japanese law.

We take the measures necessary to ensure that these companies continue implementing such equivalent safeguards. Upon request, we will provide customers with information about those measures.

To request this information, contact us using the details provided in Section 10.

We will also provide information regarding the personal information protection systems of the relevant countries upon request.

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8. Cookies and Website Analytics
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Our website uses cookies to provide our services and improve the website.

Purposes of Using Cookies

  • To provide website functions, including retaining the contents of your shopping cart

  • To analyse how the website is used

Google Analytics

We use Google Analytics, a service provided by Google LLC, to understand how customers use our website.

Google Analytics uses cookies to collect information. The information collected through this service is collected anonymously and does not directly identify individual users.

How to Opt Out of Data Collection

If you would like to prevent Google Analytics from collecting your information, you can use the Google Analytics Opt-out Browser Add-on provided by Google:

https://tools.google.com/dlpage/gaoptout?hl=en

You can also disable cookies through your browser settings. However, disabling cookies may prevent certain website features, including the shopping cart, from functioning correctly.

For more information about the Google Analytics Terms of Service and Privacy Policy, please refer to Google’s website.

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9. Requests Concerning Personal Data We Hold
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You may request that we:

  • Notify you of the purposes for which we use your personal data

  • Disclose the personal data we hold about you

  • Correct, add to, or delete your personal data

  • Suspend the use of or erase your personal data

  • Stop providing your personal data to third parties

How to Make a Request

Contact us by email using the contact details provided in Section 10.

After confirming your identity, we will respond without undue delay in accordance with applicable laws.

Fees

A fee of ¥1,300 per request will apply to requests for notification of the purposes of use or disclosure of personal data.

Name and Address of the Business Operator

We will disclose the name and address of the business operator without undue delay upon receiving a request from a customer.

To request this information, contact us using the details provided in Section 10.

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10. Contact Information
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For enquiries concerning the handling of personal information or to make a request regarding your personal data, contact us at:

contact@giftarigato.com

Depending on the nature of your enquiry, it may take some time for us to respond.

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11. Changes to This Privacy Policy
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We may amend this Privacy Policy from time to time.

Any revised Privacy Policy will become effective when it is published on our website.

Effective date: July 17, 2026